Terms & Conditions

We kindly require a deposit payment at the time of booking to secure your reservations. The deposit payment is informed in section of the related tour.

The payments are accepted by Paypal. If you pay by credit card, then you will need to fill in the relevant form and send it to us with the documents necessary for identity verification. Clunaryist reserves the right to cancel any booking where the documents have not been received and apply the appropriate cancellation fees.

RESERVATIONS
As soon as we receive the payment, we will start securing your reservations.

CONFIRMATION
After all your reservations are made and secured, you will receive a confirmed travel itinerary with all services noted along with our management contact details.

CANCELLATION POLICY
All cancellations must be made in writing to Clunaryist by email. You will then be subject to the following cancellation charges:

  • - Cancellation up to 7 days before the tour date, you will get 90% refund
  • - Cancellations between 6-3 days before the tour date, you will get 65% refund
  • - Cancellations less than 72 hours before the tour date, there will be no refund.

CONSUMER CLAIMS
We endeavor to ensure that all your arrangements run smoothly. If any problem occurs, it is essential and most practical to try to resolve it directly with management. If you have an unresolved complaint this should be put to Clunaryist in writing.

EXCEPTIONAL CIRCUMSTANCES
In some circumstances following a natural disaster or political crises, extended services such as tours may be cancelled by the supplier at very short notice, up until several days prior to the date of the service. We stress that this occurs extremely rarely, however in such eventualities Clunaryist will make every endeavor to offer you substitute arrangements of a similar nature and cost.  Should the alternative arrangements accepted by you are at a higher cost than that originally charged, the additional cost will be charged by Clunaryist to your account.

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Contact Us

Ubm Plaza 19 Mayis Cad.
No:37 Kat:8 34360
Sisli, Istanbul / Turkey


info@culinaryist.com

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